|PROFESSIONALISM AND CUSTOMER SERVICE
means that your conduct has to remain above question at all times - and
has to fit in with the circumstances and situation.
Many business deals have been lost due to unintentional lack of manners
or etiquette. Ignorant, unintentional behaviour,causing people to feel
disrespected or abused has lost organizations and business leaders a lot
of money and respect.
You may never be given a second chance to
find out what went wrong. You need to make it your business to know as
much as possible about the client's culture and expectations.
This requires understanding and
Acting professionally at all times in
the workplace and with clients.
Better business etiquette and
Improving your image.
Minding your manners.
Improving your own skills and
Acting respectfully in the workplace
and with clients.
Being caring and compassionate.
Communicating with integrity.
The Do’s and the Don’ts of Personal
looking at dress code for men.
Men are encouraged to wear neutral
Stick to wearing dark coloured pants
with dark socks and matching shoes.
For the office environment that is
more casual, a smart pair of jeans with a button shirt or plain
jersey is highly recommended.
Wearing a tie and a jacket is
sometimes reserved for those all important board meetings and more
A clean shaven face, tidy nails and
well kept hairstyle are important aspects to remember.
Shining your shoes is advice that
costs little but creates a huge impact.
As for jewellery, men and woman alike
are discouraged to layer themselves in gold and diamonds. Regardless
of popular belief, “bling”is not in, in the business environment.
looking at dress code for women.
This needs to be kept clean and tidy.
Outrageous hair colour is discouraged unless you are the latest rock
Hair needs to be kept out of your
face in a style that is not distracting for either you or your
Woman should also stick to neutral
colours. Pants, long skirts or knee length dresses or skirts in dark
colours portray a sense of professionalism.
Tops need to be conservative and
comfortable; no one wants to see your latest body piercing or
Tops should be loose fitting and not
too low cut.
Woman are discouraged to wear a lot
of glitter and accessories during the day.
Women tend to be taken more seriously
when they wear pants than when they wear a skirt or a dress. That
choice however does lie with you and your work environment.
professionalism means that your conductor behavior has to remain
above question at all times.
Professional behavior is a key part to creating and maintaining your
overall professionalism in a business context.
Within the business environment, it is generally accepted that
professional behavior is measured by the following criteria:
Around the world, manufacturing markets
are changing into service markets, and society is becoming more and more
service aware. What does this mean for you as an entrepreneur? In the
past, customers had relationships with the product only, which is no
longer the case. Relationships are becoming more and more important.
Research has shown that 70% of the reasons why organizations lose their
customers has very little to do with the product, but everything to do
with the service they provide!
* Buy the SME Toolkit for more details
about Professionalism and Customer Service